Frequently Asked Questions

Parkway Forest HOA Frequently Asked Questions (FAQs)

Architectural

What types of exterior modifications can I make without approval?

All exterior modifications or improvements require prior approval through the Association's Architectural Control Committee (ACC). Please complete and submit an Architectural Review application before beginning any work.

Where do I find the Architectural Review application?

Applications may be submitted through the Architectural Review tab in TownSq.

What is the process for submitting an application, and how long does approval take?

• Submit your application and all supporting documentation through the Architectural Review tab in TownSq.
• Applications will be reviewed by the Association's Architectural Control Committee (ACC).
• Please allow up to 30 days for review and a decision.
• Incomplete applications may delay the review process.

What is the status of my application?

Application status updates will be provided through TownSq. If you have not received a response within 30 days, please contact Management.

Can my contractor submit an application on my behalf?

Because applications are submitted through the homeowner's TownSq account, the application must be submitted by the homeowner. However, contractors may assist in preparing the application and supporting documents. The homeowner remains responsible for ensuring the application is complete and for complying with all approval requirements and conditions.

Where can I find the community's architectural guidelines?

Architectural guidelines, governing documents, and related information can be found in the Documents section of TownSq.

Can I install a storage building or shed?

Portable buildings require Architectural Review approval and are generally limited to 120 square feet in size and 8 feet in height. Please submit an Architectural Review application before installation.

Board Meetings

How do I find out when the next Board meeting will be held?

• Meeting notices are posted in the News & Events section of TownSq.
• If you have registered your email address in TownSq, you will also receive meeting notices electronically.

Common Area Maintenance

What am I responsible for maintaining?

Homeowners are responsible for maintaining their lot and all improvements located on their property in accordance with the governing documents.

How do I report a maintenance issue in a common area?

Please contact Resident Care through the Goodwin & Company website or by calling 855-289-6007.

What is the trash collection schedule?

Trash collection occurs on Wednesdays and Saturdays.

Who is the community's trash provider?

BEST Trash provides trash collection services for Parkway Forest. This service is provided by Parkway Utility District
Contact Us – Parkway Utility District

Phone: 281-313-2378
Website: www.best-trash.com
Email: customerservice@besttrashtexas.com

How do I obtain utility services (electric, gas, water, trash)?

Please contact the applicable utility providers serving your property.

How do I obtain a mailbox key?

Please contact your local USPS office. If you purchased a resale home and a key was not provided, you may need to contact a locksmith.

Compliance

I received a violation notice. Who do I contact?

Please contact the Compliance Department at S.HOU.Compliance@goodwintx.com. Contact information is also included in your notice.

How do I report a concern regarding another property?

Please visit the Goodwin & Company website and navigate to Homeowner Resources > Report a Deed Restriction Violation to submit your concern. Supporting photos and details are encouraged whenever possible.

When are compliance inspections performed?

Compliance inspections are conducted on a regular basis throughout the community.

Is there a list of rules for tenants?

Yes. Tenants must comply with the Association's governing documents and community rules. Governing documents are available in the Documents section of TownSq.

Documents

Where can I find the governing documents?

Association governing documents are available in the Documents section of TownSq.

Financial

What is my account balance?

You may view your account balance through TownSq or contact Resident Care at 855-289-6007.

How do I pay my assessments?

You may pay your assessments using one of the following methods:

• TownSq Website or Mobile App
• Mail payment to the Goodwin Processing Center
• Online banking bill pay through your financial institution

Can I pay by credit card?

Yes. Credit and debit card payments may be made through TownSq. Applicable processing fees may apply.

When are assessments due?

Assessments are due annually on January 1.

What is the Street Light Service Fee?

The Street Light Service Fee is authorized by Texas Property Code §204.010(a)(9) and helps fund the operation and maintenance of street lighting within the community. The fee is billed annually with the Association assessments.

Why does my account show a negative balance?

A negative balance generally indicates a credit on your account.

Who do I contact regarding past-due assessments or payment plans?

• Past Due Accounts: Resident Care at 855-289-6007
• Payment Plans: delinquencies@goodwintx.com

What do my assessments pay for?

Assessments fund the operation and maintenance of the Association, including items such as landscaping, common area maintenance, insurance, utilities, street lighting, and other community expenses.

Where can I find my account number?

Your account number can be found on your assessment statement, coupon book, or by contacting Resident Care.

Insurance

My lender is requesting proof of the Association's insurance coverage. How can I obtain it?

Please contact Resident Care at 855-289-6007 or info@goodwintx.com.

Owner Information

How do I update my mailing address, phone number, or email address?

Please visit the Goodwin & Company website and navigate to Homeowner Resources > Update Account Information to submit your changes. You may also contact Resident Care for assistance.

Important Contact Information

Streetlight Outages

CenterPoint Energy
Phone: 713-207-2222

Please have the pole number available when reporting an outage.

Trash Services

BEST Trash

Phone: 281-313-2378
Website: www.best-trash.com
Email: customerservice@besttrashtexas.com

Stray Animals

Harris County Veterinary Public Health Center

Phone: 281-999-3191

Suspicious Activity

Constable Dispatch

Phone: 281-427-4791 or 713-453-6959

TownSq

What is TownSq?

TownSq is the Association's communication and management platform. Residents can:

• Pay assessments
• Submit requests
• Access forms and governing documents
• View community announcements and events
• Communicate with Management

How do I register for TownSq?

Visit TownSq and follow the registration instructions using your account number and property zip code.

I am having trouble registering for TownSq. What should I do?

Please contact Resident Care at 855-289-6007 for assistance.

How do I submit a request through TownSq?

Please remember that TownSq requests are not a ticketing system. Once a request has been reviewed and responded to, it may be closed. If additional communication or follow-up is needed, the conversation may be moved to email or another method of communication to ensure the matter can continue to be addressed appropriately.

I forgot my password. How do I reset it?

Use the password reset option on the TownSq login page.

Contact Information